Verzending en retour
Shipping and returns
What shipping costs, how long it takes, and what happens if you send something back. All amounts in US Dollars, which is the only currency on this site.
What shipping costs
Standard shipping is free on orders over USD 50 — measured on the order value before shipping. Below that, standard rates are:
| Destination | Typical time | Standard cost |
|---|---|---|
| Netherlands | 1–2 working days | USD 4 |
| Belgium, Germany, Luxembourg | 2–3 working days | USD 6 |
| Rest of the European Union | 3–6 working days | USD 9 |
| United Kingdom, Switzerland, Norway | 4–8 working days | USD 12 |
| United States and Canada | 6–12 working days | USD 14 |
| Australia, New Zealand, Japan, Singapore | 8–15 working days | USD 16 |
Times are counted from dispatch, in working days, and are typical rather than guaranteed. We dispatch within one working day of receiving an order placed before 15:00 CET.
Customs and import charges
Orders outside the European Union may attract import duty, customs handling or local taxes on arrival. Those are set by the destination country, are payable by you, and are not included in what you pay us.
If a parcel is refused at customs and returned to us, we refund the goods but not the original shipping.
Cancelling before dispatch
If you email support@socksource.shop before we dispatch, we cancel the order and refund it in full, including shipping. No reason needed.
After dispatch, use your right of withdrawal instead — see below.
Returning something
You have 14 days from the day after delivery to change your mind, without giving a reason. The full conditions are on the right of withdrawal page.
- 1. Tell us. Email support@socksource.shop with your order reference, or use the model withdrawal form. A phone call to +31 85 0160421 works too.
- 2. We send you the return address and confirm your withdrawal in writing, usually the same working day.
- 3. Send it back within 14 days of telling us. Any tracked service is fine — keep the proof of postage.
- 4. We refund within 14 days of being told, using the same payment method, including the standard delivery cost you originally paid.
Who pays return postage
You pay return postage when you are changing your mind. We are telling you this before you buy, because the law requires us to and because finding out afterwards is annoying.
We pay return postage when something is wrong — a fault, a wrong item, or damage in transit. Send us a photograph first and we will arrange it.
Sealed items cannot come back opened
Socks are sealed for reasons of hygiene. Where an item was delivered sealed and the seal has been broken, that item can no longer be returned. This is the third of the three places we tell you: the others are the product page and the checkout.
Items that are not sealed keep the full 14-day right of withdrawal. Each product page states which it is, before you add it to the cart.
A sealed item that arrives with the seal already broken, or that is faulty, is covered regardless — that is not a withdrawal, it is a defect.
Condition we accept things back in
Try them on the way you would in a shop — over your own socks or clean feet, indoors. We accept returns that have been tried on.
If handling beyond that has reduced the value — worn outdoors, washed, damaged — we may deduct that reduction from the refund, and we will explain the amount.
Left and right differing by design
Odd Pair and Inverse Pair are made with a left and right that differ. It is marked in four places before you buy.
We will not use that marking to refuse a return. If the pair is not what you wanted, the ordinary right of withdrawal applies.
Before the first wash
Printed and dyed socks can transfer colour when new, especially dark patterns on light footwear. Wash separately the first time.
Colour transfer onto light shoes on first wear is a property of dyed textiles rather than a defect. Heavy transfer that continues after correct first washing is not — see the guarantee and conformity page.
Lost or damaged in transit
Risk stays with us until the parcel reaches you. If it does not arrive, or arrives damaged, email support@socksource.shop and we will replace or refund it. Do not chase the carrier yourself — that is our job.
Contact: support@socksource.shop · +31 85 0160421