Herroepingsrecht
Right of withdrawal
You can change your mind about an order for 14 days, without giving a reason. This page explains how the period is counted, what the one exception is, and how to tell us.
Fourteen days, no reason needed
You have 14 days to withdraw from your order without giving any reason. The period starts on the day after you — or someone you nominated — physically received the goods.
If your order arrives in several deliveries, the period starts the day after the last item arrives.
To meet the deadline, it is enough that you send your notice before the period expires. You do not have to have returned the goods by then.
How to tell us
Any unambiguous statement is enough. Email support@socksource.shop, call +31 85 0160421, or write to us at the address on the legal information page.
You may use the model withdrawal form below, but you are not obliged to. We will confirm receipt of your withdrawal without delay.
The model withdrawal form
The statutory model form, in Dutch and English. Your order confirmation email contains the same form, so you always have a copy on a durable medium.
Sending it back
Send the goods back without undue delay and in any event within 14 days of telling us you are withdrawing.
You pay the cost of returning the goods. We are telling you this before you buy, as we are required to. The exact return address and the practical steps are on the shipping and returns page.
You are only liable for any reduced value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning — roughly, what you could have done in a shop.
Getting your money back
We refund all payments received from you, including the standard delivery cost, without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw.
If you chose a delivery method more expensive than our cheapest standard option, we refund the standard cost, not the premium.
We refund using the same means of payment you used, unless you expressly agree otherwise. The refund costs you nothing.
We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them — whichever happens first.
The one exception: sealed items
Socks are goods that are sealed for reasons of health protection and hygiene. Where an item is delivered sealed and you have broken that seal after delivery, the right of withdrawal no longer applies to that item.
We tell you this in three places before it can catch you out: on the product page of every sealed item, at checkout as a separate confirmation you have to tick, and on this page and the returns page.
Not everything we sell is sealed. Where an item is not sealed, the full 14-day right of withdrawal applies as normal. Each product page states which it is.
If we ever failed to tell you about the right of withdrawal, the withdrawal period is extended by 12 months.
Socks where left and right differ
Two of our products — Odd Pair and Inverse Pair — have a left and right sock that differ from one another on purpose. We mark this at the top of the product page, in your cart, at checkout and on the packaging.
That marking does not remove your right to withdraw. Receiving a pair that differs from what you expected is not something we will use to refuse a return. Only the sealed-item exception above can exclude withdrawal.
Where to complain
Start with us: support@socksource.shop. If we cannot resolve it, the Dutch consumer authority ACM runs an information portal, ACM ConsuWijzer, which explains how to take a complaint further.
Contact: support@socksource.shop · +31 85 0160421